Privacy policy
Last updated: 6 September 2026
At Veloran, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and the choices and rights available to you when you visit veloranshop.com, place an order, or contact us.
Information We Collect
When you shop with Veloran, we may collect information such as your name, email address, phone number, billing and shipping address, order details, purchase history, payment-related information, and any information you provide when contacting us.
We may also collect technical information such as your IP address, browser and device information, general location, and information about how you interact with our website.
Payment transactions are handled through secure payment providers. Veloran does not need to directly store your complete payment-card details.
How We Use Your Information
We use your personal information to process and fulfil orders, arrange delivery, provide order updates, process returns and refunds, answer customer-service requests, prevent fraud, maintain the security of our store, and comply with applicable legal requirements.
We may also use information to improve our website, understand how customers use Veloran, and measure the performance of our services.
Where permitted, we may use your information for marketing and advertising purposes. You can unsubscribe from promotional emails at any time.
Shopify and Service Providers
Veloran is powered by Shopify, which provides the ecommerce platform we use to operate our online store.
We may share relevant personal information with trusted service providers when necessary to operate Veloran. These may include Shopify, payment processors, fulfilment partners, shipping carriers, customer-support services, analytics providers, and advertising services.
We only share information that is reasonably necessary for these providers to perform their services or when required by law.
Cookies and Similar Technologies
Veloran uses cookies and similar technologies to keep the website working properly and provide features such as the shopping cart and checkout.
Where required, we may ask for your permission before using optional cookies for analytics, personalisation, or advertising.
You can manage available privacy and cookie preferences through the privacy controls provided on our website or through your browser settings.
Marketing Communications
If you choose to receive promotional communications from Veloran, we may send you information about products, offers, or store updates.
You can unsubscribe at any time using the unsubscribe link included in our marketing emails.
You will still receive essential communications relating to your orders, deliveries, payments, returns, or customer-service requests.
How We Protect Your Information
We use reasonable technical, administrative, and organisational measures to help protect your personal information.
We also rely on the security systems provided by Shopify and our trusted service providers.
Although we take appropriate precautions, no online system or method of electronic transmission can be guaranteed to be completely secure.
How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary to provide our services, fulfil orders, maintain appropriate business records, resolve disputes, prevent fraud, and meet applicable legal or regulatory obligations.
The exact retention period may vary depending on the type of information and why it was collected.
Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, including the right to request access, correction, deletion, restriction, or transfer of certain information.
You may also have the right to object to certain processing or withdraw your consent where processing is based on consent.
To make a privacy request, contact us at support@veloranshop.com We may need to verify your identity before completing certain requests.
Customers in France may also contact the CNIL (Commission Nationale de l'Informatique et des Libertés) regarding their data-protection rights.
International Data Processing
Some of the companies that help us operate Veloran may process information outside France or the European Economic Area.
Where required, appropriate safeguards are used for international transfers of personal information.
Children's Privacy
Veloran is not intended to knowingly collect personal information from children who are not legally permitted to provide such information without appropriate consent.
If you believe personal information has been provided to us improperly by a child, contact us so we can review and address the situation.
Changes to This Privacy Policy
We may update this Privacy Policy when our services, business practices, or legal requirements change.
The latest version will always be available on this page, with the updated date shown at the top.
Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, contact us:
Veloran
2 Rue de la République
75002 Paris
France
Email: support@veloranshop.com