FAQs
How long does delivery take?
Most orders arrive within 7–12 business days after your order is confirmed.
This estimate includes normal order preparation time. Delivery may occasionally take longer because of carrier delays, customs, weather, or high-demand periods.
Do you offer free shipping?
Yes. Veloran offers free standard shipping on all orders to destinations currently available at checkout.
No minimum purchase is required.
How can I track my order?
Once your order has been dispatched and tracking is available, you’ll receive your tracking information by email.
Tracking may take a short time to become active after the carrier receives your package.
Where does Veloran ship?
We ship to countries and regions currently available during checkout.
If your delivery address is accepted at checkout, we can normally ship your order there.
Can I change my shipping address?
If you notice an incorrect shipping address, contact us as soon as possible at support@veloranshop.com
We’ll try to update it before your order is processed. Once an order has been dispatched, changing the address may no longer be possible.
Can I cancel my order?
If your order has not yet been fulfilled or shipped, you may be able to cancel it directly through your order page.
If the cancellation option is no longer available, contact us at support@veloranshop.com and we’ll check whether the order can still be cancelled.
What is your return policy?
You can request a return within 30 days of receiving your order.
Eligible items should be unworn, unused, in their original condition, and returned with original tags where applicable.
For full details, please see our Refund & Return Policy.
Can I return sale items?
Yes. Eligible sale and discounted items can be returned under the same conditions as other eligible products.
What if my item arrives damaged, defective or incorrect?
Contact us as soon as possible at support@veloranshop.com
Please include your order number, a short description of the issue, and clear photos where appropriate.
We’ll review the problem and arrange an appropriate solution, such as a replacement or refund.
How will I receive my refund?
Approved refunds are sent back to your original payment method.
Your bank or payment provider may take additional time for the refund to appear after it has been processed.
Can I exchange an item?
Yes. Contact us if you need a different size, colour, or product.
Depending on the situation, the easiest option may be to return the original item and place a new order.
Are my payments secure?
Yes. Payments are processed through the secure payment methods available at checkout.
Veloran does not need to directly store your complete payment-card details.
Will I have to pay customs or import fees?
Depending on your destination, local customs duties, taxes, or import charges may apply.
These charges are determined by local authorities and are the customer's responsibility unless already included at checkout.
How can I contact Veloran?
If you need help with an order, return, delivery, or product, contact us:
Email: support@veloranshop.com
Phone: +33 6 49 61 45 11