Refund policy

We want you to feel confident shopping with Veloran. If something isn’t right with your order, we’re here to help and make the return process as straightforward as possible.

30-Day Returns

You can request a return within 30 days of receiving your order.

To be eligible for a return, the item should be unworn and unused, in its original condition, with original tags where applicable, and in its original packaging where reasonably possible.

Please keep your order number or proof of purchase.

To start a return, contact us at support@veloranshop.com We’ll provide the return instructions and confirm where the item should be sent.

Please contact us before returning an item so we can make the process as smooth as possible.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at support@veloranshop.com

Please include your order number, a short description of the issue, and clear photos where appropriate.

We will review the issue and provide an appropriate solution, such as a replacement or refund.

If the issue is caused by an incorrect, damaged, or defective item, you will not be expected to pay reasonable return shipping costs where a return is required.

Refunds

Once your return has been received and reviewed, we’ll let you know whether your refund has been approved.

If approved, the refund will be sent back to your original payment method.

Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

Where required by applicable consumer law, eligible standard delivery charges will also be refunded.

Return Shipping

For normal change-of-mind returns, the customer is responsible for the cost of returning the item unless Veloran confirms otherwise.

If an item is damaged, defective, or incorrect, Veloran will cover reasonable return shipping costs where a return is required.

Exchanges

If you need a different size, colour, or product, contact us at support@veloranshop.com

Depending on the situation, the simplest option may be to return the original item and place a new order for the item you want.

Sale Items

Eligible sale and discounted items can be returned under the same conditions described in this policy.

Being on sale does not automatically make an item non-returnable.

EU Customers

Customers in the European Union also have the statutory right to withdraw from an eligible online purchase within 14 days of receiving the order, without giving a reason.

This legal right is included within our more generous 30-day return period and does not reduce any consumer rights available to you under applicable law.

Non-Returnable Items

Certain products may not be eligible for return where permitted by law.

This may include personalised or custom-made products and sealed hygiene or personal-care products once they have been opened.

If you are unsure whether your item is eligible for return, contact us before sending it back.

Order Cancellations

If you want to cancel an order, contact us as soon as possible at support@veloranshop.com

If the order has not yet been processed or dispatched, we will try to cancel it.

If the order has already been processed or shipped, you may need to wait until it arrives and then follow the return procedure above.

Need Help?

If you have any questions about a return, refund, exchange, or order issue, contact us and we’ll be happy to assist.

Veloran
2 Rue de la République
75002 Paris, France

Email: support@veloranshop.com
Phone: +33 6 49 61 45 11