Politique d’expédition
At Veloran, we want shipping to be simple, clear, and reliable.
Free Standard Shipping
Veloran offers free standard shipping on all orders to destinations currently available at checkout.
There is no minimum order value required.
Estimated Delivery Time
Most orders are delivered within 7–12 business days after your order is confirmed.
Business days exclude weekends and public holidays.
Delivery times are estimates and may vary slightly depending on the destination, carrier, customs processing, high-demand periods, weather, or other circumstances outside our control.
Order Processing
Once your order is confirmed, we begin preparing it for shipment as quickly as possible.
You will receive a shipping confirmation when your order has been dispatched.
If tracking is available, your tracking information will be included in the shipping confirmation.
Order Tracking
You can follow your shipment using the tracking information provided after dispatch.
Tracking information may take a short time to become active after the carrier receives the package.
If your tracking has not updated for an extended period, contact us and we will help check the status of your order.
Shipping Address
Please make sure your shipping address is complete and correct before placing your order.
If you notice an error after ordering, contact us as soon as possible at:
We will try to update the address before the order is dispatched, but changes may not be possible once the shipment has already been processed.
Veloran cannot be responsible for delivery issues caused by an incorrect or incomplete address provided by the customer.
Delayed Orders
Although most orders arrive within the estimated delivery period, occasional delays may occur.
If your order has not arrived within the expected timeframe, please check your tracking information first.
If you still need help, contact us at support@veloranshop.com with your order number and we will help investigate the shipment.
Lost or Damaged Packages
If your package appears to be lost in transit or arrives damaged, contact us as soon as possible.
Please provide:
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Your order number
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A description of the issue
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Clear photos if the package or item arrived damaged
We will review the issue and work with you to provide an appropriate solution.
International Shipping
We ship to destinations currently available during checkout.
Depending on the destination, customs duties, taxes, or import charges may apply.
Any charges imposed by local authorities are the responsibility of the customer unless they are already included at checkout.
Multiple Packages
In some cases, items from the same order may be shipped separately.
If this happens, you may receive more than one tracking number and your packages may arrive at different times.
Need Help?
If you have any questions about shipping or delivery, contact us:
Veloran
2 Rue de la République
75002 Paris
France
Email: support@veloranshop.com